Course: “I CARE… I CAN!”
“I CARE…I CAN” is a powerful course that recognises, celebrates and draws out the greatness in each individual. Each one of us is dynamic and influential and can impact the lives of others.
Key Objectives:
It gives delegates the awareness and tools to develop specific insight into their lives, and to inspire a sense of purpose that invites conscious participation in bringing about change in their personal situations and their organisations. The focus is on the areas of Personal Leadership and Customer Service.
Most customer service programmes focus on the hard skills: how to answer the phone, greet a customer, open and close a sale, and so on. The focus in “I CARE…I CAN” has much more to do with each person’s life and how it is lived. Of course, the company benefits as people change their behaviour, but instead of making these changes solely for the company, they are made because it is everyone’s birthright to live fully and passionately. We are each destined to live a purposeful life. It is vital to make this distinction and to point out the connection between what we do and how our actions shape our lives.
To some it is truly a first awakening; to others it is exciting and inspiring. The course can and does affect powerful change in a short time and results in a profound understanding of self and fundamental values.
Approach and learning methodology:
The programme is packed, punchy, fast moving and entertaining. The focus is on adult learning. It is transformational in that it suggests a new framework of possibility from which we can choose to live our lives. A variety of methods and techniques are used, including interactive presentation, video and group and individual activities.
Core competencies addressed:
- Self-management and motivation
- Inspirational leadership
- EQ: Emotional intelligence
- SQ: Spiritual intelligence
- Impact and influence
- Communication and listening skills
- Customer service and awareness
- Feedback
Who should Attend?
I CARE…I CAN is applicable to all staff levels and management.
Benefits:
- Highly inspired and motivated people
- A greater awareness of personal impact and leadership
- A deeper commitment to service at all levels
Duration, Cost and Venue:
Duration: 2 full days, Cost and Venue to be discussed.
Content:
We will be working with attitude in the context of:
Taking 100% responsibility for personal decisions and choices. No matter what the situation or who is to blame, we are 100% responsible for the way we respond to it. We either influence the situation positively or are affected negatively by it.
Exploring natural law – cause and effect
Our attitudes have the power to create or destroy our health, our personal/work relationships and the environment around us. A right cause equal a right effect.
Creating atmosphere – a climate for well-being.
The atmosphere we exude shapes our lives and either opens doors or closes them. In order to assist those in our lives to grow and access their true potential, we need to provide the right conditions and context for well being.
Self esteem – exploring our past and future
Our positive and negative self-talk creates our self-image, which in turn creates our behaviour. We are the stewards of the future and have the power to change our thoughts and attitudes.
People awareness and customer service
We always have the opportunity to embrace the “delight factor” in serving anyone, whether it is a customer, friend or colleague. Service is a way of life, not just a job.
Communication and listening
We can choose to listen for the ‘intent’ and ‘will’ that is often behind the words a person decides to use. It is often the more subtle nuances that tell the true story.
Dealing with awkward people/customers
Working with difficult people requires inspiration, deep understanding of human dynamics and a real desire to make a difference.
True identity – spiritual and emotional intelligence
We need to acknowledge our deeper selves and discover the place from which power, courage and integrity emerge.
Giving positive and negative feedback
Positive feedback makes people feel good about themselves and increases motivation. Negative feedback can be a constructive experience that encourages us to change.
Claiming your magnificence
We each have stature and greatness and are destined to live a life of purpose and service.
Read Clients Comments from some of the delegates who have attended the “I CARE….I CAN” course
